ServicesLEDALIVE

We do not sell boxes, we hand over working rooms

Buying the equipment is the easy part. What decides whether the project works is everything around it: the site survey, the engineering, the commissioning, and who answers the phone two years later.

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We work as the technical supplier for companies, public bodies and integrators. That means we take responsibility for the whole project, not for one line of the purchase order.

Each service can be contracted on its own, but the real value shows when they come together: the same people who specified the room install it and support it.

Services — 13

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Technical site survey

On-site measurement: viewing distances, ambient light, acoustics, network, power, structure and access. It is the step most suppliers skip, and the one that later explains every problem.

Engineering and specification

Drawings, signal schemes, load calculations and a closed bill of materials. Where building works or budget constrain the design, we provide alternatives with the technical cost of each.

Tender responses

We build the technical specification and bill of materials from a public or private tender document.

Supply and logistics

We manage procurement, lead times and critical spare stock. That is what decides whether a part arrives in a week or in three months.

Installation

Mounting, structure, cabling and labelling, coordinated with the other trades on site.

Commissioning

Configuration, calibration and documented measurement, with presets saved and testing done with the client in the room.

Software licensing

Licences, provisioning, updates and renewals for the control platforms, handled locally.

Training

We train the people who will operate the system every day and hand over operations documentation, not just the manufacturer's manual.

Support and after-sales

Help desk, remote diagnostics and site visits. Same time zone, same language, and someone who knows your installation.

Preventive maintenance

Scheduled inspection, cleaning, recalibration and firmware updates for installations in continuous operation.

Spare parts and service

Modules, power supplies and parts for the lines we integrate, with in-country repair where applicable.

Rental and events

Rental LED, processing and structure for events, with rig and de-rig handled by us.

Integrator support

Pre-sales engineering, demos, channel terms and technical backing for integrators running the project.

SLA

Three service levels

Every project can close with a service contract. What separates one level from the next is not the price: it is what happens the day something fails.

Essential

Ordinary rooms, where an outage can wait until the next day.

Advanced

Daily operation with internal and external users. The room is booked and cannot sit idle.

Critical

Control rooms, monitoring centres and continuous operation. Every hour down costs money.

Three service levels	Essential	Advanced	Critical
Coverage	Mon to Fri, 9am–6pm	Mon to Sat, 8am–8pm	24 / 7 / 365
Remote response	8 business hours	4 business hours	1 hour
On-site visit	Next business day	Within 24 h	Within 8 h
Remote monitoring	—	With automatic alerts	Proactive, with on-call
Spare parts	Subject to availability	Critical spares reserved	Consignment stock on site
Preventive maintenance	Annual	Twice a year	Quarterly
Software updates	Included	Included	Included, in a scheduled window
Availability reporting	On request	Quarterly	Monthly
Backup equipment	—	To be assessed	Included for critical equipment
Availability commitment	—	—	With penalty for breach

Times are indicative and are adjusted per project according to location, criticality and installed equipment.

Warranty and availability commitment

A manufacturer warranty covers the part. It does not cover your room being up. That is a different thing, and it is the one you care about.

Extended warranty

Extension of factory coverage on the installed equipment, managed by us. You claim in one place.

Replacement commitment

If a critical part fails, we replace it within the window set by your service level. You are not exposed to the manufacturer's response time.

Backup equipment

At the higher levels, critical equipment has planned backup so the operation does not stop while a repair is under way.

Penalty for breach

At the Critical level the availability commitment is contractual and carries a penalty. If we miss it, we pay for it.

Who we work with

Companies and public bodies

End clients who need a single technical owner for the project, from survey through to support.

Integrators and channel partners

We back them with engineering, demos, commercial terms and after-sales so they can win and sustain their project.

Architecture practices

Early technical specification, so AV is part of the design instead of being improvised at the end of the build.

Tell us what you need solved

Send us the project, the tender document or the problem. You get a technical proposal back.

Talk to a specialist contacto@ledalive.tech